About Us
Turnaroundtown Training & Lean Six Sigma Champions provide customized training to help organizations and leaders maximize their effectiveness. With a long history of providing organizational training to leading corporations, entrepreneurs and non-profits, we link growth and improvement to business goals and objectives. Our goal is to work in partnership with our clients and co-create solutions designed to bolster organizational effectiveness and expand leadership competencies.
Lean Six Sigma aims to reduce defects, improve efficiency, and enhance overall performance. If you’re considering implementing Six Sigma methodologies, contact us we can provide valuable guidance and expertise.
Integrate traditional lean methodologies with digital capabilities to transform manufacturing operations. By combining lean manufacturing with digital tools, companies can eliminate waste, save money, and execute manufacturing strategies more efficiently.
Turnaroundtown develops value-focused approach to Lean Six Sigma best practices helps organizations improve existing technologies, redirect resources, and ensure buy-in across the organization.
Six Sigma is a systematic approach to improving quality and efficiency in business processes. It provides a data-driven framework for continuous improvement. Here are the key principles of Six Sigma:
- Customer Focus: The primary objective of Six Sigma is customer satisfaction. To achieve this, businesses must understand their customers’ needs and the drivers of sales. Establishing quality standards based on market or customer demands is essential.
- Assess the Value Chain and Find the Problem:
- Outline the Steps: Identify the steps in a process to uncover areas that need improvement.
- Gather Data: Define goals for data collection, purposes for data gathering, and expected insights. Verify that the data assists in achieving objectives.
- Root Cause Analysis: Identify the problem and its root cause.
- Eliminate Defects and Outliers:
- After identifying the problem, make appropriate modifications in the process to eliminate defects.
- Remove any activities that do not contribute to customer value.
- If the value chain doesn’t reveal the problem area, use various tools to identify outliers and problem areas.
- Always Focus on the Customer: Maximize benefits for customers by understanding their needs and aligning quality standards accordingly.
- Make Processes Flow Smoothly: Streamline processes to reduce waste and improve efficiency.
- Remove Variation to Stop Defects: Variability leads to defects. Minimize variation to enhance process consistency.
- Collaborate with the Team: Get buy-in from team members through collaboration. Engage everyone in the improvement process.
- Systematic and Scientific Approach: Apply a structured methodology (such as DMAIC or DMADV) to achieve consistent results.
Creating Value, Delivering Excellence
Success Strategies for Organizations and Individuals
Leadership Development
At Turnaround Town we design highly effective customized leadership development programs for organizations in the private and nonprofit sectors. Each engagement is personalized to the needs of the individuals and organizations. We co-creates processes to assess and develop talent and combines a mix of group facilitation and individual coaching to strengthen leadership competencies across the organization.
Our leadership development services are delivered through coaching for individuals and group programs for leaders and teams. Executive Coaching occurs in a supportive environment that enables leaders to focus on strengthening their leadership competencies as well as address just-in-time issues. Working with a coach is a powerful way to change and expand your perspective. Our clients describe the process as transformative and report that our work facilitates their ability to “move through the fog” to achieve clarity and reach important milestones on their leadership journey.
Our group processes provide robust learning opportunities to share the leadership journey with peers and colleagues. Group sessions contribute to a leadership focused culture within the organization, and participants learn to become better mentors and coaches for each other and their teams.
Executive Training & Retreats
We use a variety of approaches – large group and small group breakouts – to accommodate diverse learning and participation. This allows the entire process to be extremely effective and achieve positive results.
At Turnaround Town we ground the retreat planning and delivery process in principles of Appreciative Inquiry (A.I.) – an inquiry driven, strengths-based, whole system approach for bringing about positive systemic change and outcomes. AI is a proven process for promoting a means to inspire new thinking on how to achieve an organization’s highest potential, while retaining what has worked well throughout its history.
The core factors that make AI effective are:
The use of positive questions to generate meaningful conversations around shared purpose, vision and actions.
A shift in mindset from a deficit based, negative way of thinking about what isn’t working to a positive and possibility mindset where focus is on strengths from the past, the present and a vision for the future; and
A shift in the structure of conversations. It expands the participants in the conversation to include the whole system – a microcosm of key stakeholders – by breaking down silos and top-down management approaches and trusting the wisdom and perspectives that diversity brings to the table.
Board Governance Support
Strategic Planning
We facilitate comprehensive planning processes that actively involve board, staff and
stakeholders to create impactful strategies to move organizations forward. Each
engagement is tailored to the needs of the organization and can include a full
strategic plan or a refresh of your current plan.
Our work with boards and senior leaders on scenario planning enables your senior
team to achieve organizational agility when unexpected events occur in the external
environment.
Board Development and Governance
Our partners conduct organizational and board assessments that result in practical
recommendations designed to model best practices and strengthen board
governance.
We design and facilitate board retreats to increase engagement, collaboration, and
commitment. These help directors to work cohesively as a highly productive team.
Regular assessment of both Board and CEO performance is critical to organizational
resilience. We work with boards to assess their own performance and create
meaningful, structured processes to evaluate the organization’s leaders.
Support Services to ensure your business and staff perform
Executive roundtables enable a group of leaders or business owners to come together in a safe environment to share business and leadership challenges and receive peer mentoring in an expertly facilitated setting. Using an outside facilitator enables the group to engage in robust discussions about meaningful issues and keeps everyone on track to accomplish their goals.
The roundtable format gives you a personal sounding board to solve problems, enhance business processes, strengthen strategy and encourage innovation. It is a highly confidential setting to brag about the wins, sometimes vent about the hard stuff, and generally be supported by caring, gritty, learning-oriented business-owners who are dealing with the same kind of challenges as you.
Succession and Transition Planning Services
Turnaround Town Consultancy works with nonprofit organizations to develop succession plans and
manage leadership transitions that ensure sustainability. We do this for both Board
and organizational leadership.
We help organizations successfully transition to new leadership with minimal
disruption. We provide executive coaching to onboard new senior
leaders to create and sustain productive working relationships with peers and board
members.